Terms of service

Last updated: September 12, 2026

Welcome to Klay Kicks. These Terms of Service explain the terms that apply when you visit, use, or purchase from https://klaykicks.co.uk. Klay Kicks is operated by KLAY DESIGNERWEAR LTD. In these Terms, “Klay Kicks”, “we”, “us”, and “our” refer to KLAY DESIGNERWEAR LTD. By using this website or placing an order, you agree to these Terms together with our Privacy Policy, Billing Terms and Conditions, Shipping Policy, and Return and Refund Policy.

Nothing in these Terms limits or excludes your statutory rights under applicable UK consumer law.

1. Use of Our Website

You may use this website for lawful personal shopping and browsing purposes. When creating an account or placing an order, you must provide accurate, complete, and current information. You are responsible for keeping your account details and password secure. You must not use the website for unlawful, fraudulent, misleading, abusive, or unauthorised purposes.

2. Products

We make reasonable efforts to ensure that product descriptions, images, sizes, colours, prices, and availability are accurate. Product colours or appearance may vary slightly depending on your screen, device settings, or lighting.

All products are subject to availability. Products supplied by us must comply with applicable UK consumer law. Nothing in these Terms affects your rights if an item is faulty, damaged, not as described, or otherwise fails to meet applicable consumer standards.

3. Genuine Products and Brand Relationships

Klay Kicks sells genuine branded footwear sourced through legitimate wholesale, distribution, and verified retail supply channels.

Klay Kicks is an independent retailer. Unless expressly stated otherwise, neither Klay Kicks nor KLAY DESIGNERWEAR LTD is affiliated with, sponsored by, endorsed by, or an authorised retailer of the third-party brands whose products we sell. Brand names, trademarks, and logos remain the property of their respective owners and are used only to identify genuine products offered for sale.

4. Orders and Contract Formation

  • When you place an order, you are making an offer to purchase the products shown in your order.
  • After submitting your order, you will receive an email acknowledging that we have received it. This acknowledgement does not by itself mean that your order has been accepted.
  • A contract between you and KLAY DESIGNERWEAR LTD is formed when we send confirmation that your order has been accepted for processing or dispatch.

Before an order is accepted, we may decline it where reasonably necessary, including where:

  • A product is unavailable
  • Payment cannot be authorised
  • There is an obvious pricing or product-information error
  • We reasonably suspect fraud or misuse
  • We cannot deliver to the address provided
  • Accepting the order would breach applicable law

If, after accepting an order, we are genuinely unable to fulfil it, we will contact you as soon as reasonably possible and refund any amount paid for the affected item. Nothing in this section affects your statutory rights.

5. Product Availability

Products are offered subject to availability. We aim to keep stock information accurate, but an item may occasionally become unavailable after an order has been placed. If this happens, we will contact you and issue an appropriate refund where payment has already been taken.

6. Checking Your Order

Before completing your purchase, please check:

  • Product and style
  • Size
  • Quantity
  • Price
  • Delivery address
  • Delivery option
  • Contact information

You are responsible for checking that the information you provide is accurate before submitting your order.

7. Pricing, Payments and Billing

Product pricing, VAT, accepted payment methods, payment authorisation, billing information, and other payment-related conditions are explained in our Billing Terms and Conditions. Please review our Billing Terms and Conditions before completing your purchase.

8. Shipping and Delivery

All delivery timeframes provided are estimates only and are not guaranteed. Delays caused by shipping carriers, or other circumstances beyond our control may occur. Once the products are handed over to the carrier, title and risk of loss pass to you.

Shipping options, delivery charges, processing times, estimated delivery times, tracking information, and other delivery conditions are explained in our Shipping Policy. Nothing in this section affects your statutory rights relating to delivery.

9. Cancellations, Returns and Refunds

Our cancellation rights, return period, return conditions, return process, faulty or incorrect items, refunds, delivery-charge refunds, exchanges, and order cancellations are explained in our Return and Refund Policy. Nothing in these Terms limits your statutory rights relating to faulty, damaged, or incorrectly described goods.

10. Promotions and Discounts

We may occasionally offer promotional codes, discounts, or special offers. Promotions may be subject to separate conditions, including:

  • Start and end dates
  • Minimum order values
  • Product exclusions
  • Usage limits
  • Eligibility requirements

Promotional offers cannot be combined unless expressly stated. Any material conditions relating to a promotion will be disclosed clearly before purchase.

11. Reviews and Customer Content

Reviews and ratings submitted to Klay Kicks must reflect genuine customer experiences. We do not knowingly publish fake reviews or misleading review information.

Where a review or other endorsement has been incentivised, this should be clearly disclosed where required. We may take reasonable steps to verify, moderate, or remove reviews that are fake, fraudulent, unlawful, abusive, defamatory, or otherwise breach these Terms.

We will not knowingly misrepresent customer reviews or selectively present reviews in a way that creates a misleading impression. If you submit photographs, reviews, ratings, or other content, you confirm that you have the right to provide that content and that it does not unlawfully infringe the rights of another person.

12. Relationship with Shopify

Klay Kicks uses Shopify to provide the technical infrastructure for our online store. However, purchases made through Klay Kicks are contracts directly between you and KLAY DESIGNERWEAR LTD.

Shopify is not the seller of the products offered through Klay Kicks and is not responsible for fulfilling your order or providing remedies relating to goods purchased from us. Shopify and other service providers may process information or provide technical services in accordance with their own terms and privacy policies.

13. Errors, Inaccuracies and Omissions

We make reasonable efforts to keep the information on our website accurate and current. Occasionally, genuine errors may occur in relation to:

  • Product descriptions
  • Prices
  • Availability
  • Promotions
  • Shipping information
  • Images or other website content

If we discover an obvious error before accepting your order, we may correct the information and give you the option to proceed using the corrected information or cancel the order. If an accepted order cannot be fulfilled, we will contact you and provide an appropriate refund where required. Nothing in this section allows us to remove or restrict your statutory consumer rights.

14. Prohibited Uses

You must not use our website to:

  • Break applicable law
  • Commit or attempt fraud
  • Provide false or misleading information
  • Impersonate another person or organisation
  • Infringe intellectual property rights
  • Introduce malware, viruses, or harmful code
  • Attempt unauthorised access to our systems or accounts
  • Interfere with website security or functionality
  • Unlawfully collect or misuse personal information
  • Send spam or unauthorised communications
  • Harass, threaten, abuse, or harm others

We may take reasonable steps to protect our website, customers, and business where misuse is detected.

15. Automated Agents and Tools

Automated tools, bots, software agents, scraping systems, or similar technology must not be used to:

  • Circumvent website security measures
  • Bypass access restrictions or CAPTCHAs
  • Interfere with website functionality
  • Misrepresent automated activity as human activity
  • Collect information unlawfully
  • Access the website in breach of applicable law or these Terms

We may restrict automated access where reasonably necessary to protect our website, customers, systems, or services.

16. Termination or Suspension

We may suspend or restrict access to our website where reasonably necessary, including where we believe a user has:

  • Breached these Terms
  • Attempted fraud
  • Misused the website
  • Created a security risk
  • Engaged in unlawful activity

Suspending or terminating website access does not remove rights or obligations relating to orders already accepted unless otherwise permitted by law. Any provisions that are intended by their nature to continue after termination will remain effective.

17. Website Warranties and Availability

We aim to keep our website accurate, secure, and available. However, we cannot guarantee that access will always be uninterrupted or completely free from technical errors. The website may occasionally be unavailable due to maintenance, updates, technical faults, third-party service interruptions, or circumstances outside our reasonable control.

Nothing in this section excludes or restricts your statutory rights relating to products purchased from us. We do not exclude responsibility for faulty or misdescribed goods or any obligation that cannot legally be excluded.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Liability relating to faulty or misdescribed goods where it cannot legally be excluded
  • Any other liability that cannot legally be excluded or limited

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where applicable law provides otherwise.

Where you purchase goods as a consumer for personal use, we are not responsible for business losses, loss of profits, loss of revenue, or other commercial losses resulting from business use of those goods.

19. Indemnification

You are responsible for losses or claims arising directly from your unlawful use of our website or from your unlawful infringement of another person's rights. Nothing in this section requires you to compensate us for losses caused by our own breach, negligence, misconduct, or failure to meet our legal obligations. Nothing in this section limits your statutory consumer rights.

20. Intellectual Property

Content created for Klay Kicks, including our own text, graphics, website design, layout, logos, and original images, is owned by or licensed to KLAY DESIGNERWEAR LTD. You may use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, republish, or commercially exploit our proprietary content without permission. Third-party brand names, trademarks, logos, product images, and product identifiers remain the property of their respective owners.

21. Privacy

Our collection, processing, use, and sharing of personal information are explained in our Privacy Policy. Please review our Privacy Policy for information about:

  • Personal information we collect
  • How we use it
  • Cookies and similar technologies
  • Third-party service providers
  • International data transfers
  • Data retention
  • Your privacy rights
  • How to contact us about privacy matters

22. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services for payments, delivery, analytics, fraud prevention, customer support, or other functions. We are not responsible for the content, security, or privacy practices of third-party websites that we do not control. Where a third-party provider is used to help us fulfil your order, this does not remove our legal responsibilities to you as the seller.

23. Complaints

If you have a complaint about an order, product, or our service, please contact us at: help@klaykicks.co.uk . Please provide your order number and a clear description of the issue where applicable. We will review your complaint and aim to respond within a reasonable timeframe. Where we are legally required to participate in or provide information about an applicable alternative dispute resolution process, we will provide the relevant information.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed only to the extent necessary. The remaining provisions will continue to apply.

25. Waiver and Entire Agreement

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right. These Terms, together with the policies referred to in them, form the agreement between you and us concerning your use of the website and purchases made through Klay Kicks. Nothing in this section excludes any representation, right, or protection that cannot legally be excluded.

26. Assignment

You may not transfer your rights or obligations under these Terms to another person without our consent where such consent is reasonably required. We may transfer our rights or obligations to another organisation as part of a business transfer, restructuring, merger, or similar arrangement. Where such a transfer materially affects your rights as a consumer, we will provide appropriate notice where required by law.

27. Governing Law

These Terms and any contract between you and KLAY DESIGNERWEAR LTD are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you will continue to benefit from any mandatory consumer protections that apply where you live and may bring proceedings in the courts available to you under applicable law.

28. Headings

The headings in these Terms are included for convenience and organisation only. They do not affect the interpretation of these Terms.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, policies, or legal requirements. The latest version will be published on this page together with the updated revision date. Changes will not retrospectively remove rights that already apply to an existing order unless permitted by law.

30. Contact Information

If you have any questions about these Terms, an order, or our services, please contact us:

Website Name: Klay Kicks
Company Name: KLAY DESIGNERWEAR LTD
Company Number: 16620574
Registered Address: 5 Brayford Square, London, E1 0SG, United Kingdom
Email: help@klaykicks.co.uk
Phone: +447466448077
Vat ID: GB 521 8345 05
Contact Form: Here

Support Availability:
Monday to Friday: 9:00 AM to 5:00PM
Closed: Saturday to Sunday
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
We strive to respond within a working day