Shipping policy

At Klay Kicks, all orders are shipped with tracking. This policy explains our order processing, shipping costs, and estimated delivery times for purchases made through klaykicks.co.uk.

Delivery Area

We currently deliver within the United Kingdom only.

Order Processing

Orders are normally processed and dispatched within 1–3 working days, Monday to Friday, excluding UK bank holidays. During busy periods, such as product launches or sales, processing may take up to 5 working days.

Order Cut-Off Time

Our general order cut-off time is 2:00 PM, (GMT+00:00) Greenwich Mean Time (London), Monday to Friday. Orders placed after this time, on weekends, or on UK bank holidays will begin processing on the next working day.

Delivery Options and Costs

Premium Next Working Day Delivery is available for eligible orders placed before 2:00 PM, (GMT+00:00) Greenwich Mean Time (London), Monday to Friday. Orders placed after 2:00 PM, on weekends, or on UK bank holidays will be processed on the next working day.

All delivery timeframes provided are estimates only and are not guaranteed. Delays caused by shipping carriers, or other circumstances beyond our control may occur. This does not affect your statutory rights where delivery is delayed or not completed within an agreed or legally required period.

Order Tracking

You will receive an order confirmation email after placing your order. Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking link. Tracking information may take up to 24 hours to become active. You can also track your order through our Order Tracking page.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at help@klaykicks.co.uk with your order number. We will investigate the shipment with the delivery carrier and, where appropriate, arrange a replacement or refund.

Failed Delivery

If the courier cannot deliver your parcel, they may provide instructions for redelivery or collection. If you need assistance with a failed delivery, please contact us and we will help you resolve the issue with the carrier.

Incorrect Delivery Address

Please make sure your delivery address is correct before completing your order. If you notice an error after placing your order, contact us immediately at help@klaykicks.co.uk. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.

Contact Us

For questions about shipping, tracking, or delivery:

Website Name: Klay Kicks
Company Name: KLAY DESIGNERWEAR LTD
Company Number: 16620574
Registered Address: 5 Brayford Square, London, E1 0SG, United Kingdom
Email: help@klaykicks.co.uk
Phone: +447466448077
Vat ID: GB 521 8345 05
Contact Form: Here

Support Availability:
Monday to Friday: 9:00 AM to 5:00PM
Closed: Saturday to Sunday
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
We strive to respond within a working day