Last updated: 10th September, 2026
These Billing Terms & Conditions explain how payments, billing information, taxes, transaction security, payment disputes, refunds, and billing-related support are handled when you place an order through https://klaykicks.co.uk.
Secure Payments
At Klay Kicks, we are committed to providing a safe and secure checkout experience. Payments made through our website are processed using Shopify Payments and secure and trusted third-party payment providers. We do not directly store your full credit or debit card details. Payment information required to complete your transaction is handled securely by the relevant payment provider.
SSL Encryption
https://klaykicks.co.uk uses SSL encryption to help protect information transmitted between your browser and our website. A secure connection can normally be identified by the “https” prefix and padlock symbol displayed in your browser. SSL encryption helps protect personal information, billing information, and payment data while it is being transmitted.
Accepted Payment Methods
We accept the following payment methods for orders placed on our website:
- Shop Pay
- Google Pay
- Apple Pay
- Paypal
- Klarna
- Visa
- MasterCard
- Maestro
- American Express
- Discover
-
Diners Club
- UnionPay
- Elo
The available payment methods may vary depending on your location, device, browser, or the payment options displayed at the time of payment.
Klarna and Buy Now, Pay Later
- Where available, eligible customers may be able to use Klarna to spread the cost of a purchase.
- Klarna is a third-party payment and credit provider.
- Eligibility, approval, payment schedules, affordability assessments, and any applicable credit terms are determined by Klarna and are subject to Klarna's own terms and conditions.
- Selecting Klarna does not guarantee approval. Klay Kicks does not control Klarna's eligibility or credit decisions.
Currency
Prices displayed on https://klaykicks.co.uk are shown in Pounds Sterling (GBP / £) unless otherwise stated. The total amount payable will be clearly displayed during checkout before you confirm your order. Any applicable delivery charges will also be shown before payment is completed.
VAT and Taxes
KLAY DESIGNERWEAR LTD is registered for UK VAT under VAT No. GB 521 8345 05. Prices shown to UK customers include UK VAT where applicable. For orders delivered within the United Kingdom, any applicable VAT included in the purchase price will be handled by KLAY DESIGNERWEAR LTD in accordance with applicable UK tax requirements. If you require a VAT invoice for your order, please contact: help@klaykicks.co.uk
Billing Information
When placing an order, you agree to provide complete, accurate, and current billing and contact information.
This may include:
- Your full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Payment information required by the selected payment provider
You are responsible for ensuring that the information submitted during checkout is accurate. If billing or payment information is incomplete, incorrect, inconsistent, or cannot be verified, your order may be delayed, placed on hold, cancelled, or require additional verification.
Payment Authorisation
By submitting an order, you authorise the selected payment provider to process the total amount displayed during checkout using your chosen payment method. An order may only proceed after successful payment authorisation. If a payment is:
- Declined
- Cancelled
- Unsuccessful
- Reversed
- Flagged for additional verification
we may be unable to process or dispatch the order until the payment issue has been resolved. Submission of an order does not guarantee acceptance of that order.
Payment Security and Card Information
Payments made through Klay Kicks are handled using Shopify Payments and secure third-party payment infrastructure, designed to comply with applicable payment-security requirements.
Klay Kicks does not store your complete credit or debit card number. Depending on the payment provider, we may receive limited transaction information necessary to administer your order, including:
- Customer and billing information
- Delivery information
- Order total
- Payment status
- Transaction reference
- Payment method type
- Limited or masked payment information where provided by the processor
We use this information only where reasonably necessary for payment administration, order fulfilment, fraud prevention, refunds, accounting, customer support, and dispute resolution.
Fraud Prevention and Order Verification
To protect our customers and business from fraudulent or unauthorised transactions, orders may be subject to security and fraud-prevention checks.
We may contact you if additional information is reasonably required to verify an order. Where appropriate, we reserve the right to delay, refuse, or cancel an order if:
- Payment cannot be authorised
- Billing information cannot be verified
- Information provided appears materially inconsistent
- We reasonably suspect that a transaction is fraudulent or unauthorised
- The transaction breaches our Terms of Service or applicable law
If an order is cancelled after payment has already been collected, any amount due back to you will be refunded to the original payment method.
Order Confirmation
After successfully placing an order, you will receive an order confirmation at the email address provided during checkout. Please review your confirmation carefully. If you notice an error relating to your:
- Name
- Billing information
- Delivery address
- Product
- Size
- Quantity
- Other order details
please contact us as soon as possible at help@klaykicks.co.uk
We cannot guarantee that an order can be changed once processing or dispatch has begun.
Payment Disputes and Chargebacks
If you believe there is an issue with a transaction, order, delivery, refund, or amount charged, please contact us at: help@klaykicks.co.uk
We will investigate the matter and aim to resolve legitimate billing concerns as quickly as reasonably possible. Payment disputes or chargebacks may relate to circumstances such as:
- An unauthorised or unrecognised transaction
- An incorrect amount charged
- Duplicate billing
- An order that was not received
- An incorrect, damaged, or defective product
- A refund that has not been received after it was processed
If a payment dispute or chargeback is opened, we may provide relevant transaction evidence to the bank, card issuer, payment provider, or dispute-resolution service. This information may include:
- Order confirmation
- Billing information
- Dispatch records
- Tracking information
- Delivery confirmation
- Customer communications
- Return records
- Refund information
- Other relevant evidence concerning the transaction
Nothing in these Billing Terms restricts your legal right to contact your card issuer, bank, payment provider, regulator, or other appropriate dispute-resolution body.
Refunds and Billing Adjustments
- Where a refund is approved, it will normally be issued to the original payment method used to place the order.
- Once an eligible returned item has been received and inspected, we aim to process the refund within 5 to 7 working days. Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
- Where a partial refund, billing adjustment, order cancellation, or other refund is approved, the amount refunded will depend on the circumstances of the order and your applicable statutory and contractual rights. For complete information about returns, cancellations, faulty products, and refunds, please refer to our Returns & Refunds Policy.
Pricing Errors
We take reasonable care to ensure that product prices and other billing information displayed on our website are accurate. If an obvious pricing or billing error is identified before an order is accepted or dispatched, we may contact you to explain the error and provide an appropriate option, which may include confirming the order at the correct price or cancelling the affected order and issuing a refund where payment has already been taken. Nothing in this section limits your statutory consumer rights.
Privacy and Data Protection
We process personal and transaction information in accordance with applicable UK data-protection requirements and our Privacy Policy. Your information may be used where reasonably necessary for purposes including:
- Processing payments
- Fulfilling orders
- Providing customer support
- Preventing fraud
- Managing returns and refunds
- Resolving payment disputes
- Maintaining accounting and transaction records
- Meeting legal and regulatory obligations
We do not sell your personal payment information. For further information about how we collect, use, retain, and protect personal data, please refer to our Privacy Policy.
Your Statutory Rights
Nothing in these Billing Terms & Conditions excludes, limits, or overrides any rights you may have under applicable UK consumer law. These Billing Terms should be read together with our:
If there is any conflict between these Billing Terms and rights that cannot legally be excluded or limited, your statutory rights will apply.
Need Help With a Payment?
If you have questions regarding a payment, billing error, transaction, refund, payment verification, or payment dispute, please contact us at below:
Website Name: Klay Kicks
Company Name: KLAY DESIGNERWEAR LTD
Company Number: 16620574
Registered Address: 5 Brayford Square, London, E1 0SG, United Kingdom
Email: help@klaykicks.co.uk
Phone: +447466448077
Vat ID: GB 521 8345 05
Contact Form: Here
Support Availability:
Monday to Friday: 9:00 AM to 5:00PM
Closed: Saturday to Sunday
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
We strive to respond within a working day