Policies
Shipping Policy
At Klay Kicks, all orders are shipped with tracking. This policy explains our order processing, shipping costs, and estimated delivery times for purchases made through klaykicks.co.uk.
- Delivery area United Kingdom only
- Tracking On every order
- Dispatch 1 to 3 working days
- Free delivery Orders of £120 or more
Delivery
Delivery options and costs
Premium Next Working Day Delivery is available for eligible orders placed before 2:00 PM UK time, Monday to Friday. Orders placed after 2:00 PM, on weekends, or on UK bank holidays will be processed on the next working day.
All delivery timeframes provided are estimates only and are not guaranteed. Delays caused by shipping carriers, or other circumstances beyond our control may occur. This does not affect your statutory rights where delivery is delayed or not completed within an agreed or legally required period.
Processing
Processing and cut-off time
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Order Processing
Orders are normally processed and dispatched within 1 to 3 working days, Monday to Friday, excluding UK bank holidays. During busy periods, such as product launches or sales, processing may take up to 5 working days.
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Order Cut-Off Time
Our general order cut-off time is 2:00 PM UK time, Monday to Friday. Orders placed after this time, on weekends, or on UK bank holidays will begin processing on the next working day.
After Dispatch
Tracking and delivery help
Order Tracking
You will receive an order confirmation email after placing your order. Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking link. Tracking information may take up to 24 hours to become active. You can also track your order through our Order Tracking page.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at help@klaykicks.co.uk with your order number. We will investigate the shipment with the delivery carrier and, where appropriate, arrange a replacement or refund.
Failed Delivery
If the courier cannot deliver your parcel, they may provide instructions for redelivery or collection. If you need assistance with a failed delivery, please contact us and we will help you resolve the issue with the carrier.
Incorrect Delivery Address
Please make sure your delivery address is correct before completing your order. If you notice an error after placing your order, contact us immediately at help@klaykicks.co.uk. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.
Contact Us
Questions about delivery?
For questions about shipping, tracking, or delivery:
- help@klaykicks.co.uk
- Phone
- +44 7466 448077
- Contact form
- Send us a message
- Support hours
- Monday to Friday, 9:00 AM to 5:00 PM, UK timeClosed Saturday and Sunday. We strive to respond within a working day.
- Company
- KLAY DESIGNERWEAR LTD, company number 166205745 Brayford Square, London, E1 0SG, United Kingdom. VAT ID GB 521 8345 05.